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Rewarding career, rewarding benefits

The satisfaction of knowing you've played a central part in helping others to increase trust in dispute resolution and to improve landlord and tenant relations is rewarding in itself. Here at the Housing Ombudsman Service we will also reward you with the following benefits package including:

Annual leave - Minimum 25 days annual leave plus statutory Public Holidays on joining the organisation, rising with long service.

Annual health check - Access to a free annual health check.

Career average pension scheme - Opportunity to join the Local Government pension scheme on a final salary.

Flexible working - Flexi time scheme which provides for employees to balance work commitments and personal needs.

Maternity/Paternity and Adoption leave - Good leave benefits for those employees starting a family.

Personal development allowance - Supporting staff to develop their skills through personal development planning and training opportunities. 

Season ticket travel loan - Interest free public transport season ticket loan.

Additional Information 

Depending on the role you are applying for there may be occasional travel requirements to other parts of the country to enable the post holder to carry out their duties fully.  You will be advised of any such commitments as part of the recruitment and selection process.

Celebrating and Promoting Diversity
We are committed to providing equality of opportunity in our employment practices. We also accept and value individual difference.

The importance of this is reflected in our Equality & Diversity Policy and Dignity at Work Policy (viewable on our website). All employees are expected to understand their rights and obligations as described in these documents. They are also reflected in our value base (Working together, Respect, Integrity, Solution Focussed and Excellence) and our competency framework. If you are successfully appointed to a role here, you will be expected to act in accordance with these policies, so why not take a minute to look over them now.

We also monitor the effectiveness of these policies and the health of our working environment. This is achieved through a number of initiatives including the use of Equality & Diversity Monitoring at recruitment, running a Your Views Count annual employee opinion survey and diversity monitoring of our employee population.

An appointment will be subject to a probationary period for 6 months. This time is planned to ensure that new employees settle properly into their jobs and that they are suited to the work and receive the appropriate level of support and guidance.

The 6 month period includes regular reviews with the new employee to discuss how the job is going and initial performance. Most probationary reviews are completed successfully.

Training and Development
We are committed to the training and development of all staff in order to achieve the Scheme’s objectives. As a new member of staff you will undergo a detailed induction programme. We organise a number of in house training courses and encourage staff to attend relevant external training courses where appropriate

 The information contained here provides an indication of the main benefits associated with the position and working at the Housing Ombudsman Service. A full statement of the terms and conditions of employment will be supplied once an offer of employment is made.

Did you know…?

In our most recent employee engagement survey we scored


Employee involvement and wellbeing is important to us and we run a bi-annual employee engagement survey so employees can give feedback and express their opinions on different aspects of the organisation. Our engagement scores continue to improve.

Employee Benefits

We offer a range of benefits including minimum 25 days annual leave, final salary pension scheme and season ticket travel loan.