Quality Standards Manager – Casework

Job Reference: QSM2020
Salary: £54,833 plus excellent benefits
Location: Canary Wharf, London
Closing Date: 14 December 2020, 11:59 pm

As Quality Standards Manager, a new role, you will be responsible for maintaining and improving quality across our dispute resolution casework. Our organisation, our remit and the demand for our Service has grown, so it’s a particularly exciting time to contribute your skills in quality assuring casework to help make a difference for millions of households.

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Data Protection Manager

Job Reference: DPM2020
Salary: £54,833 plus excellent benefits
Location: Canary Wharf, London
Closing Date: 14 December 2020, 11:59 pm

If you offer in-depth knowledge of the Data Protection Act and Freedom of Information legislation with experience within a statutory role, as our Data Protection Manager you will play a pivotal role in the evolution of this ambitious, influential and growing organisation.

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Head of Dispute Support

Job Reference: HDS2020
Salary: £66,225 plus excellent benefits
Location: Canary Wharf, London
Closing Date: 7 December 2020, 12:00 am

The Housing Ombudsman Service invites applications for this key Senior Leadership Team role. The key role as Head of Dispute Support offers an exciting opportunity for candidates with casework and customer service operations leadership and management skills to make a difference for millions of households. 

 

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Independent Reviewer of service complaints

Job Reference: IRSC2020
Salary: £437.50 per day - up to 10 days a year
Location: Canary Wharf, London
Closing Date: 6 December 2020, 11:59 pm

The Ombudsman is committed to continuously monitoring and improving our performance. To support this, we are seeking to appoint our first Independent Reviewer of complaints against our service.

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