Audit and Risk Assurance Committee Member (x2)

Job Reference: ARAC0120

Location: Canary Wharf, London.
Salary: £1,750 per annum, plus travel and subsistence costs in line with our travel and subsistence policy.

The Housing Ombudsman is seeking to appoint two Audit & Risk Assurance Committee Members.

The role of the Housing Ombudsman is to:

  • resolve disputes involving members of the Scheme, including making awards of compensation or other remedies when appropriate, as well as to
  • support effective landlord-tenant dispute resolution by others.

The service is independent and impartial.

Membership of the Scheme is compulsory for social landlords (primarily housing associations who are or have been registered with the social housing regulator) and local authority landlords. Additionally, some private landlords are voluntary members.

The Housing Ombudsman (THO) is constituted as a corporation sole and so does not have a Board or Chair. It is a Non-Departmental Public Body, sponsored by the Ministry of Housing, Communities and Local Government (MHCLG).

The role of the Audit and Risk Assurance Committee (ARAC) is to provide non-executive support to the Ombudsman as Accounting Officer by reviewing the comprehensiveness and reliability of assurances on governance, risk management, the control environment and the integrity of the Annual Report and Accounts.

Candidates will have experience of Audit and Risk Assurance Committees and, ideally, the requirements on Non-Departmental Public Bodies (NDPBs). They should be willing and able to constructively challenge the assurances provided to the Ombudsman and draw on ways in those assurances could be developed from their professional background.

The successful candidates will possess experience in one or both of the following areas:

  • detailed understanding of the central government environment and accountability structures
  • professional experience in the social housing sector

Ideally, the candidates will also have experience in the areas of customer service and casework management.

The successful candidates will also be expected to develop an understanding of the Housing Ombudsman’s role, statutory framework and approach to dispute resolution.

Meetings will be held four times a year. Members will also be expected to come into THO once per year to share their expertise and to attend two THO events to build their understanding of the organisation.

Committee Member remuneration is £1,750 per annum. THO will reimburse travel and subsistence costs in line with its travel and subsistence policy.

For further details, please download the application pack (job profile).

Closing date for applications: Midnight on Sunday, 2nd February 2020.
Interviews: Monday, 2nd March 2020.

Job Profile

For more information about the role please download the job profile.


Closing Date: 2 February 2020, 11:59 pm

The Housing Ombudsman is committed to Equality Diversity and Inclusion in all that we do.

CV and Supporting Statement Application and Diversity Monitoring

  • Job Details

  • Personal Details

  • Contact Details

  • Application

  • Your covering letter / supporting statement should be no more than two sides of A4.
  • Diversity Monitoring

  • The Housing Ombudsman Service is committed to equality and diversity in its workforce and is required to collect details about an applicant’s/employees age, gender, ethnicity, religious beliefs and disabilities. This is to ensure the Company meets its statutory requirements and to encourage the recruitment of a diverse workforce that represents the communities they serve. This information is collected to fulfil that obligation.

    No applicants/employees will be discriminated against on the grounds of colour, race, ethnic origin, age, disability, gender, sexual orientation, marital status, religion or belief.

    Where adjustments are needed to improve current policies and procedures, the data will be used as part of statistical considerations for monitoring, planning and development purposes. The data will also enable HOS to monitor, year on year, the progress of various diversity groups through their careers and understand whether everyone has the same opportunities open to them.

    The information on this form is strictly confidential and access to any related files will be compliant with the Data Protection Act 1998. Data provided will not be disclosed to anyone involved in the selection process.

    You are not required to provide this information. However, please do inform us that you have decided not to participate so that we stop seeking updates from you in future.

  • Disability

    The Equality Act 2010 defines a disabled person as someone with a physical or mental impairment, which has a substantial and long-term adverse effect on the person's ability to carry out normal day-to-day activities.

    The Equality Act lists a number of major categories including hearing, sight and mobility. Other conditions such as Repetitive Strain Injury, Diabetes, Epilepsy, Cystic Fibrosis, Chronic Fatigue Syndrome, Colour Blindness, Dyslexia (difficulty with reading or writing words) and Dyscalculia (difficulty with comprehending numbers or producing quantitative and spatial information) may also be classed as disabilities. Remember a disability can be visible or hidden.

  • Gender

  • Age

  • Marital Status

  • Sexual Orientation

  • Religion and Belief

  • Ethnicity

    Please state which group you most identify with and tick one box in section A, and one box in section B.
  • By submitting your application, you are consenting to the use of your personal data by the Housing Ombudsman Service for the purposes of recruitment services, to provide you with information and contacting you about your job application. We will also share the information that you provide with our recruitment partners CJA Group Ltd solely for the purposes set out above. In line with Civil Service Commissioners’ requirements, we will retain your application details for a period of two years.

  • Should you have any queries regarding the use of your personal data, please contact CJA