Communications Officer

 In Uncategorized
Job Reference: CO0519

Location: Canary Wharf, London.
Salary: £35,720 plus excellent benefits


If you’re a communications professional who enjoys rolling your sleeves up and working across the communications mix, this newly created role as Communications Officer offers an exciting opportunity to make a difference by helping to improve relations between landlords and tenants.

Reporting to the Communications Manager and working closely with colleagues across the organisation, you will play an important role in implementing our new communications and stakeholder engagement strategy, helping to ensure it supports the delivery of the Ombudsman’s strategic objectives.

You will have a range of responsibilities across the communications mix including digital communications, internal communications, media relations and stakeholder engagement.

In addition to excellent writing and editing skills, ideally your track record will also include knowledge of:

  • website content management systems, newsletter software and social media management tools;
  • liaising with the media;
  • social media channels and experience of developing multimedia content;
  • internal communications and colleague engagement;
  • stakeholder engagement planning and engagement; and
  • developing and implementing communications plans to support projects.

An independent, impartial body, the Housing Ombudsman was established to consider disputes between tenants and landlords. We’re a small organisation (c70 full-time staff), but our remit covers England’s entire social housing sector and some private landlords. Our values help ensure a culture that is truly inclusive and supportive.

In addition to the salary offered, we also offer a range of other benefits including a commitment to a healthy work / life balance (35 hour working week, Flexi-time scheme, working from home opportunities).

If you’re interested in working for an organisation that makes a difference, please download the candidate pack and submit an application no later than midnight on Wednesday, 29thMay 2019.

We are committed to providing equality of opportunity. We have an environment that is inclusive and recognises the value of difference in the workplace.

Job Description

For more information about the role please download the candidate pack. If you decide to apply, please ensure that you demonstrate that you have the knowledge and competencies in the role profile within your covering letter / supporting statement. Your covering letter / supporting statement should be no more than two sides of A4.


Closing Date

29 May 2019, 11:59 pm

The Housing Ombudsman is committed to Equality Diversity and Inclusion in all that we do.

By submitting your application, you are consenting to the use of your personal data by the Housing Ombudsman Service for the purposes of recruitment services, to provide you with information and contacting you about your job application. We will also share the information that you provide with our recruitment partners CJA Group Ltd solely for the purposes set out above. In line with Civil Service Commissioners’ requirements, we will retain your application details for a period of two years. Should you have any queries regarding the use of your personal data, please contact contact us.