Head of Dispute Resolution

 In Uncategorized
Job Reference: HDR0519

Location: Canary Wharf, London.
Salary: £64,655 plus excellent benefits


The Housing Ombudsman Service invites applications for this key role as Head of Dispute Resolution from candidates with the vision and leadership ability to deliver results.

We believe that good housing is central to every aspect of people’s lives. Problems relating to our homes can have a huge emotional impact. Our customers need to have confidence that any issues they raise will be dealt with fairly, effectively and efficiently.  Hence our vision statement: Housing Matters: Fairness Matters. Our Vision is more than a statement; it matters to us, and informs what we do and, alongside our values, how we do it.

The Housing Ombudsman Service is independent, impartial and free at the point of service. The Service has jurisdiction covering all housing associations and local housing authorities; they are required, by law, to join the Scheme. Some managing agents and private landlords are also voluntary members of the Scheme.

You’re likely to offer management experience within the housing sector, an ombudsman service, a regulator or within a housing or public law legal practice where you will have gained experience of dispute resolution, housing law and casework management.

You will be a confident manager who can motivate a team to deliver to demanding performance targets, learning from what we do so we improve, and sharing our knowledge and learning with our stakeholders. Communicating across the organisation and with customers and stakeholders will be one of your strengths.

In addition to the salary offered, we also offer a range of other benefits including a commitment to a healthy work / life balance (35 hour working week, Flexi-time scheme, working from home opportunities).

If you’re interested in working for an organisation that makes a difference, please download the application pack and submit an application no later than midnight on Wednesday, 29th May 2019.

We are committed to providing equality of opportunity. We have an environment that is inclusive and recognises the value of difference in the workplace.

Job Description

For more information about the role please download the candidate pack. If you decide to apply, please ensure that you demonstrate that you have the knowledge and competencies in the role profile within your covering letter / supporting statement. Your covering letter / supporting statement should be no more than two sides of A4.


Closing Date

29 May 2019, 11:59 pm

The Housing Ombudsman is committed to Equality Diversity and Inclusion in all that we do.

By submitting your application, you are consenting to the use of your personal data by the Housing Ombudsman Service for the purposes of recruitment services, to provide you with information and contacting you about your job application. We will also share the information that you provide with our recruitment partners CJA Group Ltd solely for the purposes set out above. In line with Civil Service Commissioners’ requirements, we will retain your application details for a period of two years. Should you have any queries regarding the use of your personal data, please contact contact us.