Welcome to Housing Ombudsman careers
Help us achieve our vision within an inclusive environment in which your strengths and talents are valued
Overview
The Housing Ombudsman is set up by law to look at complaints about the housing organisations that are registered with us. Our service is free, independent and impartial.
We consider complaints using our dispute resolution principles and encourage their use by both landlords and tenants so they can resolve complaints at the earliest opportunity.
We also support effective dispute resolution by sharing our knowledge, insight and learning from our casework to help improve landlords’ services and residents’ lives.
An environment where your strengths and talents are valued
Why join us
Our vision: “Improving residents’ lives and landlords’ services through housing complaints”
Our vision
While I began my role as just an Adjudicator, I’ve been presented with opportunities to be involved with so much more. In recent months, I’ve been given the opportunity to share my skills and knowledge to support the development of newer staff, to act as a buddy and mentor, and to support the delivery of training for adjudicators. I am now involved in more and more opportunities to offer casework oversight.
Sheriff, Adjudicator
Staff Testimonials
Jobs at the Housing Ombudsman Service
Insight and Systemic Lead
Home-based | £52,250.29 plus excellent benefits | Full time | Permanent
Opportunity to use your experience of planning and conducting qualitative and quantitative research to investigate thematic and systemic issues identified by our casework.