Why join the Housing Ombudsman Service

The people who work in HOS are unique – each with their special talents and experience to offer in support of the work that we do. We play to the strengths of our people and value the different strengths and talents of every employee.

Integral to the work that we do is ensuring that we live our values and collectively work towards our vision. Our values guide us in our everyday work and help us in building productive working relationships with colleagues, landlords, tenants and others. To find out more about our vision and values please click here.

In addition to you bringing your enthusiasm, skills and experience to the organisation, we support and encourage employees to develop and achieve through on-going performance management. You’ll be asked to take ownership of your development though an individual personal development plan, which will help you to identify what ‘on the job’ training you need to help you achieve your full potential in your new role and advance your future career aspirations.

Our competency framework is used to promote an explicit understanding of role relevant expectations and development needs, primarily focussed on supporting personal development. To view our competency framework, please click here.

Did you know…?

In our most recent employee engagement survey we scored


Employee involvement and wellbeing is important to us and we run a bi-annual employee engagement survey so employees can give feedback and express their opinions on different aspects of the organisation. Our engagement scores continue to improve.

Employee Benefits

We offer a range of benefits including minimum 25 days annual leave, final salary pension scheme and season ticket travel loan. Find out more…