Housing Ombudsman Careers
Improving residents’ lives and landlords’ services through housing complaints

Welcome to Housing Ombudsman careers

Help us achieve our vision within an inclusive environment in which your strengths and talents are valued

Overview

The Housing Ombudsman is set up by law to look at complaints about the housing organisations that are registered with us. Our service is free, independent and impartial.

We consider complaints using our dispute resolution principles and encourage their use by both landlords and tenants so they can resolve complaints at the earliest opportunity.

We also support effective dispute resolution by sharing our knowledge, insight and learning from our casework to help improve landlords’ services and residents’ lives.

An environment where your strengths and talents are valued

Why join us

Our vision: “Improving residents’ lives and landlords’ services through housing complaints”

Our vision

While I began my role as just an Adjudicator, I’ve been presented with opportunities to be involved with so much more. In recent months, I’ve been given the opportunity to share my skills and knowledge to support the development of newer staff, to act as a buddy and mentor, and to support the delivery of training for adjudicators. I am now involved in more and more opportunities to offer casework oversight.

Sheriff, Adjudicator

Staff Testimonials

Jobs at the Housing Ombudsman Service

Head of Quality & Customer Insight

Home-based, with occasional office attendance | £70,717 plus excellent benefits | Full time | Permanent

Opportunity to use your proven ability to champion, implement and embed quality assurance processes across our casework, customer research and customer experience and the wider organisation.


Subscribe to our job alert service

By submitting your email, you are consenting to the use of your personal data by CJA Group Ltd solely for the purposes of recruitment services, to provide you with information and to contact you about your job application. We will also share the information that you provide with the Housing Ombudsman Service for the purposes set out above. Should you have any queries regarding the use of your personal data, please contact us.