Housing Ombudsman Careers
Improving residents’ lives and landlords’ services through housing complaints

Welcome to Housing Ombudsman careers

Help us achieve our vision within an inclusive environment in which your strengths and talents are valued

Overview

The Housing Ombudsman is set up by law to look at complaints about the housing organisations that are registered with us. Our service is free, independent and impartial.

We consider complaints using our dispute resolution principles and encourage their use by both landlords and tenants so they can resolve complaints at the earliest opportunity.

We also support effective dispute resolution by sharing our knowledge, insight and learning from our casework to help improve landlords’ services and residents’ lives.

An environment where your strengths and talents are valued

Why join us

Our vision: “Improving residents’ lives and landlords’ services through housing complaints”

Our vision

While I began my role as just an Adjudicator, I’ve been presented with opportunities to be involved with so much more. In recent months, I’ve been given the opportunity to share my skills and knowledge to support the development of newer staff, to act as a buddy and mentor, and to support the delivery of training for adjudicators. I am now involved in more and more opportunities to offer casework oversight.

Sheriff, Adjudicator

Staff Testimonials

Jobs at the Housing Ombudsman Service

Head of Communications & Stakeholder Engagement

Remote / Homebased | £ 66,225 plus excellent benefits | Full time | Permanent

An exciting opportunity to use your communications skills to promote positive change in the housing sector within a growing, ambitious and increasingly high-profile organisation.


Compliance & Systemic Lead (x 4)

Remote or Hybrid | £46,601 plus excellent benefits | Full time | Permanent

If you’re naturally curious and possess the research investigations and relationship management skills to get to the root of an issue, as a Compliance & Systemic Lead, you’ll have a vital role in making a difference for millions of households.


Data Analyst – Performance

Remote or Hybrid | £36,588 plus excellent benefits | Full time | Permanent

Exciting opportunity for a data analyst, based within a newly established and innovative team, with responsibility for producing in depth and evidence-based insight that maximise the impact of our ability to make a difference for millions of residents.


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