Housing Ombudsman Careers
Improving residents’ lives and landlords’ services through housing complaints

Welcome to Housing Ombudsman careers

Help us achieve our vision within an inclusive environment in which your strengths and talents are valued


The Housing Ombudsman is set up by law to look at complaints about the housing organisations that are registered with us. Our service is free, independent and impartial.

We consider complaints using our dispute resolution principles and encourage their use by both landlords and tenants so they can resolve complaints at the earliest opportunity.

We also support effective dispute resolution by sharing our knowledge, insight and learning from our casework to help improve landlords’ services and residents’ lives.

An environment where your strengths and talents are valued

Why join us

Our vision: “Improving residents’ lives and landlords’ services through housing complaints”

Our vision

I have been supported by my colleagues and management since I started at the organisation and regularly reach out to my team for a random chat over a coffee, much like we would in person. The organisation is very focused on wellbeing and offers great benefits such as training packages, flexible working patterns and generous holiday to get that much needed R&R from a challenging but rewarding role!

Chloe, Dispute Resolution Advisor

Staff Testimonials

Jobs at the Housing Ombudsman Service

Senior Performance Data Analyst (x2) – (1 x Permanent and 1 x Fixed Term Contract (18 months))

Home-based with occasional office attendance | £49,762.18 plus excellent benefits | Full time | Permanent, Fixed term contract

If you possess strong data analysis skills, Power BI experience and the proven ability to identify performance trends and insights, this role will enable you to make a difference for millions of social housing tenants.

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