Recruitment policy

HOS recognises that its colleagues are fundamental to its success. HOS therefore needs to be able to attract and retain colleagues of the highest calibre and a strategic, professional approach to recruitment is essential to do this.

Three of our core principles are:

  • HOS has a principle of open competition in its approach to recruitment.
  • HOS will seek to recruit the best candidate for the job based on merit. The recruitment and selection process should ensure the identification of the person best suited to the job role and HOS.
  • HOS will ensure that the recruitment and selection of colleagues is conducted in a professional, timely and responsive manner and in compliance with current employment legislation.

Our full Recruitment Policy can be accessed here.

Equality and diversity policy

We are committed to providing equality of opportunity as outlined in our Equality and Diversity policy. As well as running a bi-annual Equality and Diversity survey, we have an environment that is inclusive and recognises the value of difference in the workplace.

To see our Equality and Diversity Policy please click here.

Baseline personnel security standard

The Housing Ombudsman Service will undertake the Baseline Personnel Security Standard (BPSS) for all new entrants. All new entrants will be asked to apply for a basic disclosure certificate before we are able to confirm our formal offer of employment.

HOS is committed to following a fair and open recruitment process; if you wish to complain because you believe we have not followed our policy or procedures, please email and we will ensure your complaint is investigated independently.

Did you know…?

In our most recent employee engagement survey we scored


Employee involvement and wellbeing is important to us and we run a bi-annual employee engagement survey so employees can give feedback and express their opinions on different aspects of the organisation. Our engagement scores continue to improve.

Employee Benefits

We offer a range of benefits including minimum 25 days annual leave, final salary pension scheme and season ticket travel loan. Find out more…