Project and Service Improvement Lead (x2) ****CLOSING 5pm TUESDAY 6TH AUGUST**** – Housing Ombudsman Careers

Project and Service Improvement Lead (x2) ****CLOSING 5pm TUESDAY 6TH AUGUST****

THIS JOB HAS NOW CLOSED

Job details

Location:
Home-based – all our roles are available office-based, hybrid or home-based

Hours:
Full time

Contract:
Permanent

Salary:
£49,762.18 plus excellent benefits

Closing date:
6 August, 2024 5:00 pm

Project and Service Improvement Lead (x2) ****CLOSING 5pm TUESDAY 6TH AUGUST****

As Project and Service Improvement Lead, you will use your experience of developing and monitoring project plans to play a substantial role in the day-to-day management of a diverse range of project and service improvements, supporting the wider organisation through business partnering arrangements with project planning and delivery.

Reporting to the PMO Manager, as a Project and Service Improvement Lead, you will ensure effective project and service improvement activity management is in place and supported across the organisation at all stages, accompanied by appropriate reporting to enable accountability.

Specifically, you will work closely with directorate/service leads in producing robust business cases and project initiation documents for consideration by the appropriate governance body, allowing the Service to demonstrate appropriate value for money, benefits realisation and accountability. Additionally, you will:

  • Support the Team Manager in developing Project Management strategies for the organisation;
  • Work closely with and support service project leads in effective planning, including appropriate challenge and use of IT support tools;
  • Coordinate cross-project/service improvement activities; and
  • Lead the effective project and programme management across the organisation by agreeing milestones, monitoring progress (including change requests) and ensuring plans remain up to date and deliverable.

For these newly created roles, you’re likely to possess a project management qualification, and will offer experience in developing and monitoring project plans within a non-departmental public body (NDPB) or arm’s length body (ALB), whilst ensuring value for money and timely delivery.

In addition, you will be able to evidence your:

  • experience interacting at a senior level and providing advice/guidance to senior stakeholders;
  • proficiency in Microsoft Office and project management packages; and
  • demonstrable understanding of the theory and application of Business Case methodologies.

We hope you choose to contribute your skills to the evolution of our ambitious, influential and rapidly expanding organisation.

In addition to the salary offered, we also offer a range of other benefits including a commitment to a healthy work / life balance, including a 35-hour working week.

For further details, please download the information pack. When applying, within your supporting statement, please refer to the essential criteria in the person specification and evidence how you meet it.

CLOSING DATE: 5pm on Tuesday 6 August 2024.

PLEASE NOTE: Following unprecedented interest in our vacancies, we reserve the right to bring forward the closing date (close it early). The role will be closed to new applications immediately if / when we receive 120 applications or at the stated closing date – whichever occurs first. Applications after the role has closed cannot be accepted. We therefore strongly recommend applying as soon as possible/

We are committed to providing equality of opportunity. We have an environment that is inclusive and recognises the value of difference in the workplace.

Supporting documents

https://housing-ombudsman-careers.org.uk/2021/wp-content/uploads/2024/07/Project-and-Service-Improvement-Lead-Candidate-Information-Pack.pdf


THIS JOB HAS NOW CLOSED