IT Support Officer
THIS JOB HAS NOW CLOSED
Job details
Location:
Home-based with occasional office attendance – all our roles are available office-based, hybrid or home-based
Hours:
Full time
Contract:
Permanent
Salary:
£31,790.57 plus excellent benefits
Closing date:
20 August, 2024 5:00 pm
IT Support Officer
Opportunity to use your IT support / service desk experience within a rapidly expanding organisation that makes a difference to millions of households in England.
As a core member of our IT team, your remit will involve troubleshooting IT helpdesk support requests and writing documentation to add to the knowledge base for others to follow.
Primary responsibilities include:
- providing support by remote access, or occasionally in person, to IT users across the organisation working at all levels, including non-executive director support and senior leaders.
- solving service desk calls for all IT users throughout the organisation in the event of hardware or software problems and faults. Where possible diagnosing and assisting the user in undertaking such tasks as are necessary to correct the problem or fault. Maintaining a log of the problem identified, actions taken and the outcome of such actions.
- ensuring all equipment in use by staff is safe, secure and its status is properly recorded on the IT Asset Register.
Key requirements include demonstrable and significant experience in IT support roles and ideally CompTIA A+ / Microsoft certification (fundamental) / equivalent or higher. Your experience will include diagnosing and resolving technical issues, both hardware and software, with in-depth knowledge of Microsoft Client Operating systems (Windows 10 and onwards). A meticulous approach to documenting issues, solutions, and customer interactions is key, as are your effective verbal and written communication skills to explain technical concepts in non-technical terms.
It’s an exciting time to join our ambitious, influential and growing organisation.
In addition to the salary offered, we also offer a range of other benefits including a commitment to a healthy work / life balance, including a 35 hour working week.
For further details, please click ‘apply’ and download the information pack. When applying, within your supporting statement, please refer to the essential criteria in the person specification and evidence how you meet it.
CLOSING DATE: 5pm on Tuesday 20 August 2024.
PLEASE NOTE: Following unprecedented levels of interest in our vacancies, we reserve the right to close the role early. We intend on closing this role immediately if / when we receive 120 applications. We therefore strongly recommend that you apply as soon as possible.
We are committed to providing equality of opportunity. We have an environment that is inclusive and recognises the value of difference in the workplace.