Accessibility, Safeguarding & EDI (Customer) Lead – Housing Ombudsman Careers

Accessibility, Safeguarding & EDI (Customer) Lead

Job details

Location:
Home-based – all our roles are available office-based, hybrid or home-based

Hours:
Full time

Contract:
Fixed term contract

Salary:
£52,250.29 plus excellent benefits

Closing date:
25 November, 2024 11:59 pm

Accessibility, Safeguarding & EDI (Customer) Lead

12 MONTH FIXED TERM CONTRACT

As Accessibility, Safeguarding & EDI (Customer) Lead, you will use your expert knowledge of inclusion and accessibility to front-end customer services (with a focus on digital and telephony access) to co-ordinate and deliver all organisational activities in relation to customer accessibility, safeguarding and EDI.

The Housing Ombudsman Service provides independent, impartial and fair dispute resolution for nearly 5 million households in England. Through resolving disputes effectively and promoting positive change across the social housing sector, we improve residents’ lives and landlords’ services.

Based within our Quality, Engagement and Development function, you will:

  • provide overall subject matter expert knowledge and organisational support – coordinating, developing, reviewing, assessing and delivering customer facing services, tools and policies that positively impact HOS service delivery to customers;
  • ensure that there are robust policies, processes and guidance in place, to support HOS staff in delivering these services, evaluating their effectiveness;
  • monitor and report on organisation adherence as required, highlighting and mitigating risks; and
  • contribute to achievement of HOS’ customer plans.

In addition to your in-depth knowledge of inclusion and accessibility to front-end customer services, with focus on digital and telephony access, your track record will evidence your ability to:

  • deliver and maintain services that positively support individuals with additional needs; and
  • develop, review and maintain policies, processes, guidance and learning materials leading on customer-centric policy, process and guidance creation.

You’ll also be highly collaborative in approach and possess the communication skills to form and maintain effective relationships with stakeholders at all levels, internally and externally.

In addition to the salary offered, we also offer a range of other benefits including a commitment to a healthy work / life balance, including a 35-hour working week.

For further details, please click ‘apply’ and download the information pack. We hope you choose to contribute your skills to the evolution of our ambitious, influential and rapidly expanding organisation. When applying, within your supporting statement, please refer to the essential criteria in the person specification and evidence how you meet it.

CLOSING DATE: 23.59 on Monday 25 November 2024.

PLEASE NOTE: Following unprecedented interest in our vacancies, we reserve the right to bring forward the closing date (close it early). The role will be closed to new applications immediately if / when we receive 80 applications or at the stated closing date – whichever occurs first. Applications after the role has closed cannot be accepted. We therefore strongly recommend applying as soon as possible.

We are committed to providing equality of opportunity. We have an environment that is inclusive and recognises the value of difference in the workplace.

Supporting documents

https://housing-ombudsman-careers.org.uk/2021/wp-content/uploads/2024/11/Accessibility-Safeguarding-EDI-Customer-Lead-Candidate-Information-Pack.pdf

Apply now

Important information for candidates

Please note as of April 2024 you will be asked to submit your work and education experience each time you apply. Any previously submitted details / applications will no longer be stored in your account.

The Housing Ombudsman Service regularly receives a large of volume of interest for its roles. To ensure the applications can be processed in a timely manner, jobs may close prior to the advertised closing date. Applications cannot be accepted once a job closes, therefore we strongly advise you to submit your application as early as possible.

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We operate an anonymised recruitment process. Identifying details such as your name are used to communicate personally with you, however hiring teams will not have access to these details. This allows our recruiters to evaluate your skills and experience purely on merit.

Equal opportunities monitoring

To ensure we are able to best serve the diverse communities we work for we collect and monitor equal opportunities monitoring data for all applications. Recruiters and hiring managers do not have access to this data when assessing applications. This data is used to continuously monitor the diverse interest in our posts, the sources of applications and the representation at each stage of the recruitment process. By monitoring the representation at each stage of the recruitment process we aim to ensure our recruitment practices are fair and provide equal opportunities for all.

 

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