Administrator – Quality, Engagement & Development Directorate – Housing Ombudsman Careers

Administrator – Quality, Engagement & Development Directorate


Job details

Home-based – all our roles are available office-based, hybrid or home-based

Full time


£25,539.32 plus excellent benefits

Closing date:
29 November, 2022 5:00 pm

Administrator – Quality, Engagement & Development Directorate

An exciting opportunity to use your excellent administrative, call handling and customer service skills to support our Service Complaints team, and wider Directorate.

The Housing Ombudsman Service provides independent, impartial and fair dispute resolution services for nearly 5 million households in England. Through resolving disputes effectively and promoting positive change across the social housing sector, we improve residents’ lives and landlords’ services.

As an Administrator within the Quality, Engagement & Development Directorate, you’ll be responsible for:

  1. supporting the Service Complaints Team, including the provision of an incoming and call back service, including taking calls from residents or landlord members raising a complaint about our service; and
  2. providing general administrative support to the Quality Team to support the quality assurance function; and to the wider Quality, Engagement and Development Directorate as needed.

In this key role, you’ll require excellent communications skills, including the proven ability to actively listen to and respond to complaints over the phone, taking accurate notes and processing and logging these as appropriate. You’ll also possess the organisational skills and attention to detail to effectively support the team with a breadth of administrative tasks including minute taking, diary management, and supporting with internal and external events. Excellent customer service skills, the ability to prioritise, and good working knowledge of Office 365 applications (Outlook, MS Teams, Word, Excel, PowerPoint) are essential requirements.

It’s an exciting time to join our ambitious, influential and growing organisation.

In addition to the salary offered, we also offer a range of other benefits including a commitment to a healthy work / life balance, including a 35 hour working week.

For further details, please download the information pack.

CLOSING DATE: 17.00 on Tuesday, 29th November 2022 (brought forward from 30th).

PLEASE NOTE:  Following unprecedented interest in our vacancies, we reserve the right to bring forward the closing date (close it early). We therefore strongly recommend applying as soon as possible.

We are committed to providing equality of opportunity. We have an environment that is inclusive and recognises the value of difference in the workplace.

Supporting documents