Dispute Resolution Manager (x 3) – Housing Ombudsman Careers

Dispute Resolution Manager (x 3)


Job details

Home-based – all our roles are available office-based, hybrid or home-based

Full time


£ 58,552 plus excellent benefits

Closing date:
27 March, 2024 1:01 pm

Dispute Resolution Manager (x 3)

Opportunity to use your management skills, in depth housing law and casework expertise to lead and manage a team of our most senior casework and investigation professionals (Adjudicators and Investigators).

The Housing Ombudsman Service provides independent, impartial and fair dispute resolution services for nearly 5 million households in England. Through resolving disputes effectively and promoting positive change across the social housing sector, we improve residents’ lives and landlords’ services.

As a Dispute Resolution Manager (DRM), you’ll be based within our Dispute Resolution function and be accountable for the performance and delivery of a team of Investigators and/or Adjudicators and the investigation process as part of the wider department. You will be responsible for the management of and continuous development of people, processes, systems and governance within the Investigation process.

Specifically, as a DRM, you will ensure that:

  • your team are working efficiently and effectively and in accordance with agreed performance targets, service standards and quality standards; and
  • all cases are investigated or reviewed fairly and impartially, using an evidence-based approach.

In addition to your expertise managing complex housing complaints, your track record will evidence your ability to inspire, promote engagement, motivate and empower people to perform to the best of their ability and achieve stretching personal and team targets. You will also be adept at managing change and contributing to a cycle of continuous improvement – of people, processes, systems and governance within the Investigation process. Excellent written and verbal communication skills are also key.

In addition to the salary offered, we also offer a range of other benefits including a commitment to a healthy work / life balance, including a 35 hour working week.

It’s an exciting time to join us and to contribute your skills to the evolution of our ambitious, influential and growing organisation.

For further details, please  download the information pack.

CLOSING DATE: 13.00 on Wednesday 27th March 2024 (Amended from 23.59)

PLEASE NOTE: Due to the unprecedented level of interest in our vacancies, we reserve the right to close the recruitment process to new applications without warning if / when we receive 200 applications. We therefore strongly recommend applying as soon as possible.

We are committed to providing equality of opportunity. We have an environment that is inclusive and recognises the value of difference in the workplace.

Supporting documents