Temporary Director – PRS Design and Implementation – Housing Ombudsman Careers

Temporary Director – PRS Design and Implementation


Job details

Home-based – all our roles are available office-based, hybrid or home-based

Full time

Fixed term contract

£90,303.12 plus excellent benefits

Closing date:
24 March, 2024 11:59 pm

Temporary Director – PRS Design and Implementation

Opportunity to use your executive management experience within the public or not-for-profit sector and your in depth knowledge of ombudsman services to play a lead role in the scoping, design and implementation of the Private Rented Sector Ombudsman (PRS) service.

The Housing Ombudsman Service provides independent, impartial and fair dispute resolution services for nearly 5 million households in England. Through resolving disputes effectively and promoting positive change across the social housing sector, we improve residents’ lives and landlords’ services.

Reporting to the Chief Operating Officer, The Temporary Director – PRS Design and Implementation will be the Senior Responsible Officer for the design and implementation  of the Private Rental Sector Ombudsman (PRS) service, which is sponsored by the Department for Levelling Up, Housing and Communities (DLUHC). The postholder will be responsible for the scoping, design and implementation of the PRS Ombudsman service working in collaboration with DLUHC,  the Housing Ombudsman’s Executive Leadership Team (ELT) and other colleagues at the Housing Ombudsman Service.

In addition to your proven senior management experience, essential requirements for this pivotal remit include:

  • Experience of setting up a new body within government/public sector/NFP using programme management principles and methodologies;
  • A demonstrable track record of effectively working within, or in collaboration with, central government and an understanding of the parliamentary process and the legislative environment;
  • Experience of working in, or in collaboration with, an Ombudsman service, delivering high quality strategic outcomes;
  • A track record of successfully leading, managing and developing staff in an uncertain, complex and changeable environment; and
  • The proven ability to communicate effectively with stakeholders, suppliers and focus groups including at a senior government level, Senior Civil Service and Ombudsman customers.

It’s an exciting time to join us and to contribute your skills to the evolution of this ambitious, influential and growing organisation.

This role will be offered on a temporary basis – initially until the end of June 2024. Unfortunately, the uncertainty of tenure means that this role is not suitable for secondments (the role is for 3 months, but possibly less, or we may look to stand down, re-engage or extend).

For further details, please download the information pack.

CLOSING DATE: 23.59 on Sunday 24th March 2024.

PLEASE NOTE:  Following unprecedented interest in our vacancies, we reserve the right to bring forward the closing date (close it early). We will close this campaign if / when we receive 50 applications to ensure a swift process. We therefore strongly recommend applying as soon as possible.

Short-listed candidates will be asked to attend (via Teams) an interview on 28th March.

We are committed to providing equality of opportunity. We have an environment that is inclusive and recognises the value of difference in the workplace.

Supporting documents