Dispute Support Manager

The Dispute Support Manager’s key responsibilities will include, but may not be limited to:

• Manage the operational performance of a Dispute Support team to ensure delivery of activity to a high standard.
• Allocate casework appropriately and monitor case handling by team members.
• Monitor, maintain and enhance processes and resources to continually improve the approach to casework.
• Ensure compliance with legal, regulatory and statutory obligations.
• Support landlord development and engagement activity within the Dispute Support team.
• Quality control caseworkers’ work to ensure this meets quality and service standards;
• Apply Business Intelligence to inform systems improvement and contribute to strategic and business planning.
• Inspire, promote engagement, motivation and empower people to perform to the best of their ability.
• Coach and develop members of team to help them achieve their full potential within and beyond role.
• Foster innovative and improved learning through continually expanding capabilities and optimising opportunities for learning.
• Taking, applying and disseminating knowledge and insights gained (within dispute support, organisation and social housing sector dispute resolution activities).
• Ensure stakeholder management both internally and externally.
• Capture and use information and data clearly, concisely, accurately and in ways that promote understanding internally and externally.
• Undertake appropriate and proportionate risk management.

The Successful Applicant