IT Project Manager – FTC 12 Months – Housing Ombudsman Careers

IT Project Manager – FTC 12 Months


Job details

Remote – all our roles are available office-based, hybrid or home-based

Full time

Fixed term contract


Closing date:
17 June, 2022 12:00 am

IT Project Manager – FTC 12 Months

  • Great opportunity for a IT Project Manager
  • Hybrid working, home based with occasional office attendance

About Housing Ombudsman Service

The Housing Ombudsman Service provides independent, impartial and fair dispute resolution services for nearly 5 million households in England. Through resolving disputes effectively and promoting positive change across the social housing sector, we improve resident’s lives and landlord’s services.

Job Description

  • Undertake strategic analysis for IT projects including researching and evaluating IT solutions that meet the needs of the organisation.
  • Create, maintain, and report on project delivery plans, key performance indicators, financial performance against budgets, and resource plans.
  • Maintain a risk register for the IT project team ensuring that appropriate mitigation’s are identified and that any residual risks are brought to the attention of Director of Finance & Corporate Services.
  • Develop metrics and methods for measuring results, including benefits realisation of Value for Money outcomes.
  • Produce project documentation for Executive approval.
  • Organise and manage all phases of projects to ensure on-time completion.
  • Produce SMART objectives for the IT Support Officer, conduct appraisals in accordance with HoS policy, and ensure an effective development plan is in place to deliver objectives.
  • Point of contact for HoS business users to explore IT options and solutions that support functional delivery objectives.
  • Work collaboratively with suppliers to deliver projects making best use of outsourced expertise and support.
  • Work closely with the finance and commercial function to prepare requests for proposals and participate at all necessary meetings to facilitate selection of project services and products.
  • Prepare and disseminate project communications to stakeholders and the Senior Leadership Team.

The Successful Applicant


  • IT qualification demonstrating advanced knowledge of digital and data.
  • Recognised Project Management qualification.
  • Monitoring and performance managing delivery of IT projects and budgets.
  • Experience with different methodologies (Waterfall or Agile)
  • Experienced user of Microsoft Azure and associated software.
  • Capable of persuading and influencing senior stakeholders.
  • Highly organised and able to prioritise conflicting demands and plan work effectively to meet challenging deadlines.
  • Excellent presentation skills with ability to analyse and present complex material in a straightforward manner for a non-technical audience.
  • Collaborative individual with strong team working.
  • Applied thinking, decision making and problem solving.


  • Line Management Experience.
  • Evidence of building and maintaining excellent working relations with a variety of stakeholders including external IT suppliers.
  • Experience of case work, management systems software. (Adobe, softphone software)
  • Experience of volumetric modelling.
  • Knowledge of Oracle Fusion.

What’s on Offer

  • Salary up to £54,833
  • Annual leave – Minimum 25 days annual leave plus statutory Public Holidays on joining the organisation, rising with long service.
  • Annual health check – Access to a free annual health check.
  • Career average pension scheme – Opportunity to join the Local Government pension scheme on a final salary.
  • Flexible working – Flexi-time scheme which provides for employees to balance work commitments and personal needs.
  • Maternity/Paternity and Adoption leave – Good leave benefits for those employees starting a family.
  • Personal development allowance – Supporting staff to develop their skills through personal development planning and training opportunities.
  • Season ticket travel loan – Interest free public transport season ticket loan.