Senior IT Officer – Housing Ombudsman Careers

Senior IT Officer


Job details

Remote – all our roles are available office-based, hybrid or home-based

Full time



Closing date:
17 June, 2022 12:00 am

Senior IT Officer

  • Housing Ombudsman are currently recruiting for a Senior IT Officer
  • Hybrid working, home based with occasional office attendance

About Housing Ombudsman Service

The Housing Ombudsman Service provides independent, impartial and fair dispute resolution services for nearly 5 million households in England. Through resolving disputes effectively and promoting positive change across the social housing sector, we improve resident’s lives and landlord’s services.

Job Description

  • Effectively managing all IT suppliers and partners, improving relationships and ensuring all parties work to agreed standards and SLAs through regular service reviews.
  • Lead the formation, implementation and management of IT related policies, processes and procedures.
  • Ensure that the HOS IT environment meets security thresholds and gains required certification for cyber-security and data compliance.
  • Identifying, investigating, and recommending new and updated cloud, hardware, and software options with a view to improved service delivery and cost effectiveness.
  • Working closely with Project Management colleagues and suppliers on IT developments to ensure appropriate implementation of projects that are in compliance with the HOS IT environment.
  • Ensure HOS information is properly maintained in our SharePoint environment, and sites developed appropriates, in line with Data Protection/Information Governance policies.
  • Lead the IT asset management service and manage software licenses on a organisation-wide basis.
  • Troubleshoot an array of IT issues, working with the DPO or IT partner Service
  • Desk as necessary, acting promptly to reassess workloads and priorities when there are conflicting demands to maintain IT performance.
  • Provide line management to the IT Support Officer. Coach, inspire, motivate and seek development opportunities for self and for staff.
  • Ensure compliance with all corporate requirements associated with the role, including functional standards.
  • To undertake any other duties as reasonably requested by the Data Protection Manager.

The Successful Applicant

  • At least level 3 IT/Computing qualification (ICT/Computing/Software engineering) demonstrating advanced knowledge of digital and data.
  • Minimum of five years’ experience of working in IT.
  • Solid understanding of the IT best practices, processes and procedures.
  • Experience of Microsoft Azure and associated software.
  • Proficient in Microsoft Office, including advanced level SharePoint skills and evidence of operational application.
  • Experience of planning and leading the development of an organisation’s IT infrastructure to ensure appropriate capacity and cyber security.
  • Experience of line managing.
  • Experience of being part of IT project delivery teams.
  • Sound information management experience and data protection understanding.
  • Able to work to tight deadlines and under pressure
  • Ability to communicate with users at all levels of the organisation, including staff and senior leadership
  • Ability to engage collaboratively with a variety of users with good team working
  • Willingness to learn in the role and undertake further qualifications as required
  • Organised with ability to prioritise conflicting demands and plan work effectively to meet challenging deadlines
  • Applied thinking, decision making and problem solving
  • Displays tenacity and resilience

What’s on Offer

  • Salary up to £46,601
  • Hybrid working, home based with occasional office attendance
  • Annual leave – Minimum 25 days annual leave plus statutory Public Holidays on joining the organisation, rising with long service.
  • Annual health check – Access to a free annual health check.
  • Career average pension scheme – Opportunity to join the Local Government pension scheme on a final salary.
  • Flexible working – Flexi-time scheme which provides for employees to balance work commitments and personal needs.
  • Maternity/Paternity and Adoption leave – Good leave benefits for those employees starting a family.
  • Personal development allowance – Supporting staff to develop their skills through personal development planning and training opportunities.
  • Season ticket travel loan – Interest free public transport season ticket loan.