IT Projects Support Officer – FTC 12 months – Housing Ombudsman Careers

IT Projects Support Officer – FTC 12 months


Job details

Remote – all our roles are available office-based, hybrid or home-based

Full time

Fixed term contract


Closing date:
24 June, 2022 12:00 am

IT Projects Support Officer – FTC 12 months

  • Great opportunity for a IT Projects Support Officer
  • Hybrid working, home based with occasional office attendance

About Housing Ombudsman Service

The Housing Ombudsman Service provides independent, impartial and fair dispute resolution services for nearly 5 million households in England. Through resolving disputes effectively and promoting positive change across the social housing sector, we improve resident’s lives and landlord’s services.

Job Description

  • Support the IT Projects Manager in administration of project groups and effective project management including collating and producing reports and updating project workbooks.
  • Assist in developing, documenting, and maintaining programme and project management information including frameworks, and tools.
  • Maintaining central IT project records including risk registers, lessons learnt and RAID logs keeping the IT project manager informed and aware of project status.
  • Contributing to the development of the IT programme and project documentation including Project Briefs and Business Cases
  • Assist in working collaboratively with the organisation’s third-party IT suppliers to deliver IT projects and other IT initiatives to time and budget
  • Support in analysing and assessing project risks, assumptions, issues, and dependencies in consultation with the business owner
  • Draft project progress reports using the HOS template for review by the IT Projects manager.
  • Assist in the production of post project evaluation reports in conjunction with business leads
  • Maintain active personal development staying up to date with project management best practice, industry trends, and HoS policy.
  • Agree annual objectives with the line manager and complete all appraisal tasks in line with HoS policy.
  • To undertake any other duties as reasonably requested by the IT Projects Manager.

The Successful Applicant


  • IT qualification demonstrating knowledge of digital and data. or experience of working in project management.
  • Experience in monitoring delivery of IT projects.
  • Intermediate level user experience of Microsoft office and project management packages.
  • Knowledge of IT project delivery methodologies.
  • Good communications skills and is able to interact at all levels.
  • Organised with ability to prioritise conflicting demands and plan work effectively to meet challenging deadlines.
  • Collaboration, partnership, and team working.
  • Applied thinking, decision making and problem solving.


  • PRINCE II or other project management qualification
  • Evidence of building collaborative relations with third party IT external suppliers
  • Experience of delivering Government Digital projects either in-house or through third party supplier

What’s on Offer

  • Salary up to £36,588
  • Hybrid working, home based with occasional office attendance
  • Annual leave – Minimum 25 days annual leave plus statutory Public Holidays on joining the organisation, rising with long service.
  • Annual health check – Access to a free annual health check.
  • Career average pension scheme – Opportunity to join the Local Government pension scheme on a final salary.
  • Flexible working – Flexi-time scheme which provides for employees to balance work commitments and personal needs.
  • Maternity/Paternity and Adoption leave – Good leave benefits for those employees starting a family.
  • Personal development allowance – Supporting staff to develop their skills through personal development planning and training opportunities.
  • Season ticket travel loan – Interest free public transport season ticket loan.