Data Analyst – Housing Ombudsman Careers

Data Analyst


Job details

London – all our roles are available office-based, hybrid or home-based

Full time



Closing date:
19 June, 2022 11:59 pm

Data Analyst

The Housing Ombudsman are looking for a Data Analyst to join their newly created Performance and Business Intelligence Team on a permanent basis.

In this position you will be responsible for :

  • Produce and develop sector performance reports and visualisations (dashboards), tracking key performance indicators to inform and improve the work of the public sector organisation.
  • Collect and collate data from multiple sources, including customer feedback, in order to devise and deliver high quality quantitative and qualitative analysis to support our work.
  • Apply research and data analysis techniques to the casework data to identify and explain trends, illustrate themes and draw out conclusions to support our work.
  • Support external publications such as quarterly Insight Reports and Annual Complaint Performance and Insight Report.
  • Provide statistical analysis and translate complex data and information into effective and innovative formats (e.g. maps, interactive) for use in consultations, publications, inquiry responses, media work and general communications.
  • Contribute to improving data management and the quality of data recording through increasing efficiency and automation.
  • Supporting data analysis needs where required, including for parliamentary questions, responses to government and stakeholders requests, including the Regulator of Social Housing, other regulatory bodies, and key partners.
  • Work closely with, and provide business continuity alongside, other department data analysts in the Performance and Business Information team.
  • Contribute to the output of the wider function, supporting colleagues and undertaking other duties as reasonably required.

The successful applicant

As the successful candidate you will :

  • Supporting the development and maintenance of the departments data strategy.
  • Analysing and mining the complaint data we hold alongside other sources to produce timely and accurate sector performance reports and data visualisations (dashboards) that maximise the impact of our work.
  • Providing specialist analytical support and advice to the organisation, whilst working as part of a newly established and innovative team to improve the customer experience and support our vision of improving resident’s lives and landlord’s services through housing complaints.

What’s on offer

As the successful candidate you will receive :

  • Hybrid working.
  • Annual Leave – Minimum 25 days leave plus statutory Public Holidays on joining the organisation, rising with long service.
  • Annual Health Check – Access to free annual health check.
  • Career average pension scheme – Opportunity to join the local Government pension scheme on a final salary.
  • Flexible working – Flexi time scheme which provides for employees to balance work commitments and personal needs.
  • Maternity/Paternity and Adoption leave – Good leave benefits for those employees starting a family.
  • Personal development allowance – supporting staff to develop their skills through personal development planning and training.
  • Season ticket travel loan – Interest free public transport season ticket loan.

This vacancy is being handled by Michael Page. For further details about this role, please contact Jill Osborne on +442072692166 quoting job reference JN-052022-5619250. Please note that by clicking apply, you will be directed away from the Housing Ombudsman Service’s careers site to the details for this vacancy on Michael Page’s website.