Data Analyst – FTC
THIS JOB HAS NOW CLOSED
Job details
Location:
London – all our roles are available office-based, hybrid or home-based
Hours:
Full time
Contract:
Fixed term contract
Salary:
£34,688 - £35,688
Closing date:
19 June, 2022 11:59 pm
Data Analyst – FTC
The Housing Ombudsman are looking for a Data Analyst to join our newly created Performance and Business Team on a 2 year Fixed Term Contract.
In this position your responsibilities will be :
- Continually review casework operating practices and implement improvements where necessary.
- Monitor casework achievement against targets including reporting of cases coming due and those that are overdue.
- Identify workload and staffing imbalances across teams to determine the need for temporary duty assignments and/or permanent staffing resourcing.
- Assist in the design of new processes arising from legislative change or organisational goals /objectives particularly considering impact on casework workflow and output targets.
- Monitor and report on risks associated with achievement of casework targets and identify actions and mitigation’s.
- Work with IT supplier to design and evaluate new or improvements to workflows in the organisation’s case management system.
- Provide monthly management information to the casework Heads of Service and Director on workflow throughput and forecasting volumetrics.
- Point of contact for day-to-day queries regarding workflows across the business and provides up to date information on workload statuses.
- Works collaboratively with data analysts to ensure workload management is holistically and consistently understood across the organisation.
- Maintain active personal development including compliance with professional CPD requirements and HoS policy.
- Agree annual objectives with the Performance and Business Information Manager and complete all appraisal tasks in line with company policy.
- To undertake any other duties as reasonably requested by the Performance and Business Information Manager.
The successful applicant
As the successful candidate you will :
- To support casework functions by enabling and improving the processing and effectiveness of workflow through the case management system to deliver outputs which meet key performance targets.
- The postholder will monitor incoming workload, the case allocation process, and outputs proactively advising Heads of Service & Directors on issues emerging. The postholder manages the workflow of cases progressing through the case management system across different stages, utilising and refining organisation volumetric modelling for forecast management.
- Assist in the development of efficient workflow processes to support a streamlined case journey.
What’s on offer
As the succcessful candidate you will receive :
- Hybrid working.
- Annual Leave – Minimum 25 days leave plus statutory Public Holidays on joining the organisation, rising with long service.
- Annual Health Check – Access to free annual health check.
- Career average pension scheme – Opportunity to join the local Government pension scheme on a final salary.
- Flexible working – Flexi time scheme which provides for employees to balance work commitments and personal needs.
- Maternity/Paternity and Adoption leave – Good leave benefits for those employees starting a family.
- Personal development allowance – supporting staff to develop their skills through personal development planning and training.
- Season ticket travel loan – Interest free public transport season ticket loan.
This vacancy is being handled by Michael Page. For further details about this role, please contact Jill Osborne on +442072692166 quoting job reference JN-052022-5619252. Please note that by clicking apply, you will be directed away from the Housing Ombudsman Service’s careers site to the details for this vacancy on Michael Page’s website.