Data Analyst – FTC – Housing Ombudsman Careers

Data Analyst – FTC


Job details

London – all our roles are available office-based, hybrid or home-based

Full time

Fixed term contract

£34,688 - £35,688

Closing date:
19 June, 2022 11:59 pm

Data Analyst – FTC

The Housing Ombudsman are looking for a Data Analyst to join our newly created Performance and Business Team on a 2 year Fixed Term Contract.

In this position your responsibilities will be :

  • Continually review casework operating practices and implement improvements where necessary.
  • Monitor casework achievement against targets including reporting of cases coming due and those that are overdue.
  • Identify workload and staffing imbalances across teams to determine the need for temporary duty assignments and/or permanent staffing resourcing.
  • Assist in the design of new processes arising from legislative change or organisational goals /objectives particularly considering impact on casework workflow and output targets.
  • Monitor and report on risks associated with achievement of casework targets and identify actions and mitigation’s.
  • Work with IT supplier to design and evaluate new or improvements to workflows in the organisation’s case management system.
  • Provide monthly management information to the casework Heads of Service and Director on workflow throughput and forecasting volumetrics.
  • Point of contact for day-to-day queries regarding workflows across the business and provides up to date information on workload statuses.
  • Works collaboratively with data analysts to ensure workload management is holistically and consistently understood across the organisation.
  • Maintain active personal development including compliance with professional CPD requirements and HoS policy.
  • Agree annual objectives with the Performance and Business Information Manager and complete all appraisal tasks in line with company policy.
  • To undertake any other duties as reasonably requested by the Performance and Business Information Manager.

The successful applicant

As the successful candidate you will :

  • To support casework functions by enabling and improving the processing and effectiveness of workflow through the case management system to deliver outputs which meet key performance targets.
  • The postholder will monitor incoming workload, the case allocation process, and outputs proactively advising Heads of Service & Directors on issues emerging. The postholder manages the workflow of cases progressing through the case management system across different stages, utilising and refining organisation volumetric modelling for forecast management.
  • Assist in the development of efficient workflow processes to support a streamlined case journey.

What’s on offer

As the succcessful candidate you will receive :

  • Hybrid working.
  • Annual Leave – Minimum 25 days leave plus statutory Public Holidays on joining the organisation, rising with long service.
  • Annual Health Check – Access to free annual health check.
  • Career average pension scheme – Opportunity to join the local Government pension scheme on a final salary.
  • Flexible working – Flexi time scheme which provides for employees to balance work commitments and personal needs.
  • Maternity/Paternity and Adoption leave – Good leave benefits for those employees starting a family.
  • Personal development allowance – supporting staff to develop their skills through personal development planning and training.
  • Season ticket travel loan – Interest free public transport season ticket loan.

This vacancy is being handled by Michael Page. For further details about this role, please contact Jill Osborne on +442072692166 quoting job reference JN-052022-5619252. Please note that by clicking apply, you will be directed away from the Housing Ombudsman Service’s careers site to the details for this vacancy on Michael Page’s website.