Location: London – all our roles are available office-based, hybrid or home-based
Hours: Full time
Contract: Fixed term contract
Salary: £34,688 - £35,688
Closing date: 19 June, 2022 11:59 pm
Data Analyst – FTC
The Housing Ombudsman are looking for a Data Analyst to join our newly created Performance and Business Team on a 2 year Fixed Term Contract.
In this position your responsibilities will be :
Continually review casework operating practices and implement improvements where necessary.
Monitor casework achievement against targets including reporting of cases coming due and those that are overdue.
Identify workload and staffing imbalances across teams to determine the need for temporary duty assignments and/or permanent staffing resourcing.
Assist in the design of new processes arising from legislative change or organisational goals /objectives particularly considering impact on casework workflow and output targets.
Monitor and report on risks associated with achievement of casework targets and identify actions and mitigation’s.
Work with IT supplier to design and evaluate new or improvements to workflows in the organisation’s case management system.
Provide monthly management information to the casework Heads of Service and Director on workflow throughput and forecasting volumetrics.
Point of contact for day-to-day queries regarding workflows across the business and provides up to date information on workload statuses.
Works collaboratively with data analysts to ensure workload management is holistically and consistently understood across the organisation.
Maintain active personal development including compliance with professional CPD requirements and HoS policy.
Agree annual objectives with the Performance and Business Information Manager and complete all appraisal tasks in line with company policy.
To undertake any other duties as reasonably requested by the Performance and Business Information Manager.
The successful applicant
As the successful candidate you will :
To support casework functions by enabling and improving the processing and effectiveness of workflow through the case management system to deliver outputs which meet key performance targets.
The postholder will monitor incoming workload, the case allocation process, and outputs proactively advising Heads of Service & Directors on issues emerging. The postholder manages the workflow of cases progressing through the case management system across different stages, utilising and refining organisation volumetric modelling for forecast management.
Assist in the development of efficient workflow processes to support a streamlined case journey.
What’s on offer
As the succcessful candidate you will receive :
Annual Leave – Minimum 25 days leave plus statutory Public Holidays on joining the organisation, rising with long service.
Annual Health Check – Access to free annual health check.
Career average pension scheme – Opportunity to join the local Government pension scheme on a final salary.
Flexible working – Flexi time scheme which provides for employees to balance work commitments and personal needs.
Maternity/Paternity and Adoption leave – Good leave benefits for those employees starting a family.
Personal development allowance – supporting staff to develop their skills through personal development planning and training.
Season ticket travel loan – Interest free public transport season ticket loan.
This vacancy is being handled by Michael Page. For further details about this role, please contact Jill Osborne on +442072692166 quoting job reference JN-052022-5619252. Please note that by clicking apply, you will be directed away from the Housing Ombudsman Service’s careers site to the details for this vacancy on Michael Page’s website.