Performance and BI Manager – Housing Ombudsman Careers

Performance and BI Manager


Job details

London – all our roles are available office-based, hybrid or home-based

Full time



Closing date:
12 June, 2022 11:59 pm

Performance and BI Manager

The Housing Ombudsman Service are looking for a Performance and BI Manager to head up their newly created Performance and Business Intelligence Team on a permanent basis.

As the Performance & BI Manager you will be responsible for:

  • Using key business system data sources and information management systems to organise data and report performance.
  • Manage data governance and user responsibilities throughout the organisation from strategy through to implementation and providing BI solutions.
  • Manage data analysts in the production of datasets, BI dashboards, and a comprehensive suite of MI reports, ensuring standards/best practice.
  • Manage key system supplier partners (Oracle, WorkPro, PeopleHR, etc)
  • Produce strategic data modelling and forecasting to predict trends and future resource requirements/ performance.
  • Manage transformation improvement opportunities to streamline processes in case management through efficient and effective business analysis.
  • Work with the Project and Programme Lead on the development of project and programme management through the PMO.
  • Manage the continued development of casework data reporting and analysis to ensure delivery against business plan targets.
  • Manage first line support for issues related to the casework management system.
  • Coach, inspire, motivate, and seek development opportunities for self and for staff.
  • Agree SMART objectives for direct reports, conduct appraisals in accordance with HoS policy, and ensure effective development plans are in place; and
  • Maintain active personal development including compliance with professional CPD requirements and HoS policy
  • Agree annual objectives with the HCIG and complete all appraisal tasks in line with HoS policy
  • Lead in creating and maintaining a ‘learning’ environment that facilitates high-quality knowledge transfer within the team.

The successful application will

As the successful candidate you will have:

  • Qualification/experience) in a computer science / data related field
  • Data analysis and synthesis – translating data into valuable insights that inform decisions.
  • Substantial experience of developing a large variety of data reports from multiple systems
  • Considerable experience working with Power BI and/or other data visualisation tools. In-depth knowledge of management information delivery / presentation methodology.
  • Extensive experience of extracting and documenting requirements from end users and translating business issues into reporting requirements.
  • Knowledge of standards, quality, integrity management knowledge in developing and setting data standards and communicating their business benefit, championing and governing those standards across the organisation.
  • Up to date data modelling experience of designing conceptual and logical data models.
  • Considerable experience of managing highly confidential and sensitive information in a professional and restricted manner.

What’s on offer

As the successful candidate you will receive:

  • Salary – Up to £54,833pa
  • Annual leave – Minimum 25 days annual leave plus statutory Public Holidays on joining the organisation, rising with long service.
  • Annual health check – Access to a free annual health check.
  • Career average pension scheme – Opportunity to join the Local Government pension scheme on a final salary.
  • Flexible working – Flexi time scheme which provides for employees to balance work commitments and personal needs.
  • Maternity/Paternity and Adoption leave – Good leave benefits for those employees starting a family.
  • Personal development allowance – Supporting staff to develop their skills through personal development planning and training opportunities.
  • Season ticket travel loan – Interest free public transport season ticket loan.
This vacancy is being handled by Michael Page. For further details about this role, please contact Christina Lee on +442076451450 quoting job reference JN-052022-5619509. Please note that by clicking apply, you will be directed away from the Housing Ombudsman Service’s careers site to the details for this vacancy on Michael Page’s website.