Location: London – all our roles are available office-based, hybrid or home-based
Hours: Full time
Closing date: 12 June, 2022 11:59 pm
Performance and BI Manager
The Housing Ombudsman Service are looking for a Performance and BI Manager to head up their newly created Performance and Business Intelligence Team on a permanent basis.
As the Performance & BI Manager you will be responsible for:
Using key business system data sources and information management systems to organise data and report performance.
Manage data governance and user responsibilities throughout the organisation from strategy through to implementation and providing BI solutions.
Manage data analysts in the production of datasets, BI dashboards, and a comprehensive suite of MI reports, ensuring standards/best practice.
Manage key system supplier partners (Oracle, WorkPro, PeopleHR, etc)
Produce strategic data modelling and forecasting to predict trends and future resource requirements/ performance.
Manage transformation improvement opportunities to streamline processes in case management through efficient and effective business analysis.
Work with the Project and Programme Lead on the development of project and programme management through the PMO.
Manage the continued development of casework data reporting and analysis to ensure delivery against business plan targets.
Manage first line support for issues related to the casework management system.
Coach, inspire, motivate, and seek development opportunities for self and for staff.
Agree SMART objectives for direct reports, conduct appraisals in accordance with HoS policy, and ensure effective development plans are in place; and
Maintain active personal development including compliance with professional CPD requirements and HoS policy
Agree annual objectives with the HCIG and complete all appraisal tasks in line with HoS policy
Lead in creating and maintaining a ‘learning’ environment that facilitates high-quality knowledge transfer within the team.
The successful application will
As the successful candidate you will have:
Qualification/experience) in a computer science / data related field
Data analysis and synthesis – translating data into valuable insights that inform decisions.
Substantial experience of developing a large variety of data reports from multiple systems
Considerable experience working with Power BI and/or other data visualisation tools. In-depth knowledge of management information delivery / presentation methodology.
Extensive experience of extracting and documenting requirements from end users and translating business issues into reporting requirements.
Knowledge of standards, quality, integrity management knowledge in developing and setting data standards and communicating their business benefit, championing and governing those standards across the organisation.
Up to date data modelling experience of designing conceptual and logical data models.
Considerable experience of managing highly confidential and sensitive information in a professional and restricted manner.
What’s on offer
As the successful candidate you will receive:
Salary – Up to £54,833pa
Annual leave – Minimum 25 days annual leave plus statutory Public Holidays on joining the organisation, rising with long service.
Annual health check – Access to a free annual health check.
Career average pension scheme – Opportunity to join the Local Government pension scheme on a final salary.
Flexible working – Flexi time scheme which provides for employees to balance work commitments and personal needs.
Maternity/Paternity and Adoption leave – Good leave benefits for those employees starting a family.
Personal development allowance – Supporting staff to develop their skills through personal development planning and training opportunities.
Season ticket travel loan – Interest free public transport season ticket loan.
This vacancy is being handled by Michael Page. For further details about this role, please contact Christina Lee on +442076451450 quoting job reference JN-052022-5619509. Please note that by clicking apply, you will be directed away from the Housing Ombudsman Service’s careers site to the details for this vacancy on Michael Page’s website.