QED Administrator
THIS JOB HAS NOW CLOSED
Job details
Location:
Hybrid working from home with occasional office attendance – all our roles are available office-based, hybrid or home-based
Hours:
Full time
Contract:
Permanent
Salary:
£24,992
Closing date:
15 June, 2022 11:59 pm
QED Administrator
The post plays a vital role in supporting the teams within the Quality, Engagement and Development (QED) directorate by delivering a comprehensive administration service. Taking ownership for ensuring all administration within the QED teams is processed effectively, and details processed accurately. A customer service led approach both internally and externally is essential. Effective and timely recording of information into key business databases, managing the team’s mailboxes and involvement in co-ordination of engagement activities with the housing sector. The ability to use own initiative and to prioritise own workload will be needed. This is an exciting and diverse role in a fast-paced environment suitable for an experienced, committed and reliable administrator with a can-do attitude.
Main Responsibilities
- Work with the Director, Heads of function and Managers of the QED directorate to support the delivery of the directorate’s work.
- Assist with the coordination and organisation of HOS engagement activity.
- Administer and manage the directorate’s inboxes.
- Maintain a range of databases including Insight Hub and Planner.
- Assist with compiling the directorate performance reporting, including KPI reporting.
- Assist with designing and implementing QED evaluation and impact measurement mechanisms.
Knowledge, Skills & Experience
- Experience working within a busy and fast-paced public sector environment.
- Diary and event management experience
- Experience of working in the public sector or in a not-for-profit organisation
- Excellent administration skills
- Attention to detail
- Strong organisation skills
- Ability to use own initiative to problem solve and work under pressure
- IT skills, database maintenance and reporting
- Excellent team player & ability to work autonomously
- Ability to prioritise and organise a large volume of work with frequently changing priorities and work systematically towards tight deadlines
- Ability to communicate and build relationships with others
- Responds positively to change and demonstrates a “can-do” approach
- Willingness to work flexibly within the team to ensure high quality, effective and efficient services are delivered
- To comply with the Housing Ombudsman Equal Opportunities policies
- To comply with the Housing Ombudsman Health & Safety policies
- To comply with the Housing Ombudsman IT policies and procedures
Qualifications
- GCSE Maths and English grade C or above, or equivalent vocational level (eg BTEC, apprenticeship) or higher
Closing date: 15th June 2022
Don’t delay, apply today