Location: Hybrid working from home with occasional office attendance – all our roles are available office-based, hybrid or home-based
Hours: Full time
Closing date: 15 June, 2022 11:59 pm
The post plays a vital role in supporting the teams within the Quality, Engagement and Development (QED) directorate by delivering a comprehensive administration service. Taking ownership for ensuring all administration within the QED teams is processed effectively, and details processed accurately. A customer service led approach both internally and externally is essential. Effective and timely recording of information into key business databases, managing the team’s mailboxes and involvement in co-ordination of engagement activities with the housing sector. The ability to use own initiative and to prioritise own workload will be needed. This is an exciting and diverse role in a fast-paced environment suitable for an experienced, committed and reliable administrator with a can-do attitude.
Work with the Director, Heads of function and Managers of the QED directorate to support the delivery of the directorate’s work.
Assist with the coordination and organisation of HOS engagement activity.
Administer and manage the directorate’s inboxes.
Maintain a range of databases including Insight Hub and Planner.
Assist with compiling the directorate performance reporting, including KPI reporting.
Assist with designing and implementing QED evaluation and impact measurement mechanisms.
Knowledge, Skills & Experience
Experience working within a busy and fast-paced public sector environment.
Diary and event management experience
Experience of working in the public sector or in a not-for-profit organisation
Excellent administration skills
Attention to detail
Strong organisation skills
Ability to use own initiative to problem solve and work under pressure
IT skills, database maintenance and reporting
Excellent team player & ability to work autonomously
Ability to prioritise and organise a large volume of work with frequently changing priorities and work systematically towards tight deadlines
Ability to communicate and build relationships with others
Responds positively to change and demonstrates a “can-do” approach
Willingness to work flexibly within the team to ensure high quality, effective and efficient services are delivered
To comply with the Housing Ombudsman Equal Opportunities policies
To comply with the Housing Ombudsman Health & Safety policies
To comply with the Housing Ombudsman IT policies and procedures
GCSE Maths and English grade C or above, or equivalent vocational level (eg BTEC, apprenticeship) or higher