QED Administrator – Housing Ombudsman Careers

QED Administrator


Job details

Hybrid working from home with occasional office attendance – all our roles are available office-based, hybrid or home-based

Full time



Closing date:
15 June, 2022 11:59 pm

QED Administrator

The post plays a vital role in supporting the teams within the Quality, Engagement and Development (QED) directorate by delivering a comprehensive administration service. Taking ownership for ensuring all administration within the QED teams is processed effectively, and details processed accurately. A customer service led approach both internally and externally is essential. Effective and timely recording of information into key business databases, managing the team’s mailboxes and involvement in co-ordination of engagement activities with the housing sector. The ability to use own initiative and to prioritise own workload will be needed. This is an exciting and diverse role in a fast-paced environment suitable for an experienced, committed and reliable administrator with a can-do attitude.

Main Responsibilities

  • Work with the Director, Heads of function and Managers of the QED directorate to support the delivery of the directorate’s work.
  • Assist with the coordination and organisation of HOS engagement activity.
  • Administer and manage the directorate’s inboxes.
  • Maintain a range of databases including Insight Hub and Planner.
  • Assist with compiling the directorate performance reporting, including KPI reporting.
  • Assist with designing and implementing QED evaluation and impact measurement mechanisms.

Knowledge, Skills & Experience

  • Experience working within a busy and fast-paced public sector environment.
  • Diary and event management experience
  • Experience of working in the public sector or in a not-for-profit organisation
  • Excellent administration skills
  • Attention to detail
  • Strong organisation skills
  • Ability to use own initiative to problem solve and work under pressure
  • IT skills, database maintenance and reporting
  • Excellent team player & ability to work autonomously
  • Ability to prioritise and organise a large volume of work with frequently changing priorities and work systematically towards tight deadlines
  • Ability to communicate and build relationships with others
  • Responds positively to change and demonstrates a “can-do” approach
  • Willingness to work flexibly within the team to ensure high quality, effective and efficient services are delivered
  • To comply with the Housing Ombudsman Equal Opportunities policies
  • To comply with the Housing Ombudsman Health & Safety policies
  • To comply with the Housing Ombudsman IT policies and procedures


  • GCSE Maths and English grade C or above, or equivalent vocational level (eg BTEC, apprenticeship) or higher

Closing date: 15th June 2022

Don’t delay, apply today