Adjudicator – Housing Ombudsman Careers



Job details

Home-based – all our roles are available office-based, hybrid or home-based

Full time, Part time


£49,762 plus excellent benefits

Closing date:
8 October, 2023 11:59 pm


Do you offer objective analysis, communication and casework skills? Are you motivated by ensuring that disputes are resolved fairly? If so, as an Adjudicator, you’ll play a vital role in resolving a wide range of disputes between landlords and tenants and make a difference for millions of households.

The Housing Ombudsman Service provides independent, impartial and fair dispute resolution services for nearly 5 million households in England. Through resolving disputes effectively and promoting positive change across the social housing sector, we improve residents’ lives and landlords’ services.

The Adjudicator role sits within the Dispute Resolution function which is responsible for conducting fair, impartial and independent investigations into complaints brought to the Ombudsman by residents. Using attention to detail, a logical and an inquisitorial approach to investigating disputes, Adjudicators assess complex complaints to ensure that cases are thoroughly considered in line with casework quality standards, policy jurisdiction and dispute resolution principles.

With exceptional communication skills, Adjudicators communicate the outcome of decisions, orders and recommendations to all involved parties within an appropriate timescale, ensuring that work is of a high quality and meets our casework standards.

We’re looking for individuals with a balance of qualities. You’ll need the organisational skills to manage a varied caseload, a logical and an analytical approach. Your desire to help people find solutions will be matched by total impartiality and you’ll possess the tenacity and resilience to see each case through to a successful conclusion. You’ll be able to work autonomously, but nonetheless will be a supportive team player. Excellent written and verbal communication skills are key.

In addition to the salary offered, we also offer a range of other benefits including a commitment to a healthy work / life balance, including a 35 hour working week. Roles available on a full-time, compressed hours and a part-time basis.

It’s an exciting time to join us and to contribute your skills to the evolution of our ambitious, influential and growing organisation.

For further details, please download the information pack.

CLOSING DATE: 23.59 on Wednesday 11th October 2023.

PLEASE NOTE: Following unprecedented interest in our vacancies, we reserve the right to bring forward the closing date (close it early). The role will be closed to new applications immediately if / when we receive 400 applications or at the stated closing date – whichever occurs first. Applications after the role has closed cannot be accepted. We therefore strongly recommend applying as soon as possible.

We are committed to providing equality of opportunity. We have an environment that is inclusive and recognises the value of difference in the workplace.

Supporting documents