Communications Manager – Housing Ombudsman Careers

Communications Manager


Job details

Home-based – all our roles are available office-based, hybrid or home-based

Full time


£56,031.18 plus excellent benefits

Closing date:
19 February, 2023 11:59 pm

Communications Manager

As Communications Manager at the Housing Ombudsman Service, you’ll have an exciting opportunity to use your media relations, digital and internal communications skills within an increasingly high-profile national organisation.

The Service is growing rapidly, with a range of new powers enabling it to expand its work to promote positive change, improve residents’ lives and landlords’ services across the social housing sector.

As Communications Manager, reporting to the Head of Communications and Stakeholder Engagement, and managing a small team, you will provide internal and external communications support across the organisation, leading on media relations, digital and internal communications.

You will manage the implementation of a comprehensive and innovative communications strategy and plan that encompasses internal and external requirements in promoting the brand, reputation and work of the Housing Ombudsman Service; enables an effective customer experience; engenders employee engagement; and supports the strategic objectives and organisational goals.

As well as being highly motivated and results oriented, you will need to be a team player with excellent planning and influencing skills and will be able to demonstrate:

  • Professional communications experience at a managerial level in an organisation with a high public profile and a track record of advising at the most senior level;
  • Extensive experience of working with the media in a high profile, national organisation including an up-to-date knowledge of social media and the way it can work alongside traditional media;
  • Proven ability to develop and deliver high quality and innovative strategic communication campaigns and powerful storytelling communications internally and externally across a range of channels with a track record in evaluation to ensure efficient and effective use of resources; and
  • a track record of leading, managing and motivating professional teams.

It’s an exciting time to join us and to contribute your skills to the evolution of our ambitious, influential and growing organisation.

In addition to the salary offered, we also offer a range of other benefits including a commitment to a healthy work / life balance, including a 35-hour working week.

For further details, please click apply and download the information pack.

CLOSING DATE: 23.59 on Sunday 19th February 2023.

PLEASE NOTE: Following unprecedented interest in our vacancies, we reserve the right to close the role to applications earlier than indicated.

We are committed to providing equality of opportunity. We have an environment that is inclusive and recognises the value of difference in the workplace.

Supporting documents