Data Analyst – Performance – Housing Ombudsman Careers

Data Analyst – Performance

Job details

Location:
Remote or Hybrid – all our roles are available office-based, hybrid or home-based

Hours:
Full time

Contract:
Permanent

Salary:
£36,588 plus excellent benefits

Closing date:
21 August, 2022 11:59 pm

Data Analyst – Performance

Exciting opportunity for a data analyst, based within a newly established and innovative team, with responsibility for producing in depth and evidence-based insight that maximise the impact of our ability to make a difference for millions of residents.

The Housing Ombudsman Service provides independent, impartial and fair dispute resolution services for nearly 5 million households in England. Through resolving disputes effectively and promoting positive change across the social housing sector, we improve residents’ lives and landlords’ services.

Reporting to the Performance and Business Information Manager, you will be responsible for:

  • Supporting the development and maintenance of the Housing Ombudsman Service’s data strategy;
  • Analysing and mining the complaint data we hold, alongside other sources, to produce timely and accurate sector performance reports and data visualisations (dashboards) that maximise the impact of our work; and
  • Providing specialist analytical support and advice to the organisation.

Key requirements for the role include:

  • Substantial experience of statistical methodologies, data analysis techniques and management information reports;
  • Working knowledge using Power BI or similar tools to interpret and use data sets to produce reports;
  • Experience of working with MS Access, SQL and Report Builder, in addition to data analysis tools, including MS Excel to an advanced level; and
  • Strong verbal and written communication skills and understanding of how to communicate insights gained through analysis to non-technical stakeholders.

In addition to the salary offered, we also offer a range of other benefits including a commitment to a healthy work / life balance, including a 35 hour working week and flexitime.

It’s an exciting time to join us and to contribute your skills to the evolution of this ambitious, influential and growing organisation.

For further details, please click apply and download the information pack.

CLOSING DATE: 23.59 on Sunday, 21st August 2022.

PLEASE NOTE: Following unprecedented interest in our vacancies, we reserve the right to bring forward the closing date (close it early). We therefore strongly recommend applying as soon as possible.

We are committed to providing equality of opportunity. We have an environment that is inclusive and recognises the value of difference in the workplace.

 

Supporting documents

https://housing-ombudsman-careers.org.uk/2021/wp-content/uploads/2022/08/Data-Analyst-Candidate-Information-Pack.pdf


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Equal opportunities monitoring

To ensure we are able to best serve the diverse communities we work for we collect and monitor equal opportunities monitoring data for all applications. Recruiters and hiring managers do not have access to this data when assessing applications. This data is used to continuously monitor the diverse interest in our posts, the sources of applications and the representation at each stage of the recruitment process. By monitoring the representation at each stage of the recruitment process we aim to ensure our recruitment practices are fair and provide equal opportunities for all.

 

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By submitting your application, you are consenting to the use of your personal data by the Housing Ombudsman Service for the purposes of recruitment services, to provide you with information and contacting you about your job application. We will also share the information that you provide with our recruitment partners CJA Group Ltd solely for the purposes set out above. In line with Civil Service Commissioners’ requirements, we will retain your application details for a period of two years.