Dispute Examiners (x 6) ***CLOSING EARLY*** – Housing Ombudsman Careers

Dispute Examiners (x 6) ***CLOSING EARLY***


Job details

Remote or Hybrid – all our roles are available office-based, hybrid or home-based

Full time


£40,491 plus excellent benefits

Closing date:
10 August, 2022 9:00 am

Dispute Examiners (x 6) ***CLOSING EARLY***

An exciting opportunity to use your casework expertise and your excellent customer care skills to establish whether complaints lie within our jurisdiction, and if they do, the most appropriate route for their resolution. Your triaging / case screening activity will play a vital role in resolving a wide range of disputes between landlords and tenants and contribute to making a difference for millions of households.

The Housing Ombudsman Service provides independent, impartial and fair dispute resolution services for nearly 5 million households in England. Through resolving disputes effectively and promoting positive change across the social housing sector, we improve residents’ lives and landlords’ services.

Working as part of a small and busy team, you will apply your detailed knowledge of the Ombudsman’s jurisdiction and your excellent customer care skills to agree with residents what remains unresolved for them and the most appropriate route for complaint resolution.

Key requirements include the organisational skills to work with a high volume of information at pace and with accuracy; a logical and analytical approach, along with the ability to consider complex housing issues. Equally important will be your emotional awareness; your active listening skills; and your ability to speak confidently, clearly and fluently avoiding jargon or criticism. Your desire to help people find solutions will be matched by total impartiality at all times. You’ll be able to work autonomously, but nonetheless will be a supportive team player.

In addition to the salary offered, we also offer a range of other benefits including a commitment to a healthy work / life balance, including a 35 hour working week and flexitime.

It’s an exciting time to join us and to contribute your skills to the evolution of this ambitious, influential and growing organisation.

For further details, please download the information pack.

CLOSING DATE: 09.00 on Wednesday, 10th August 2022.

PLEASE NOTE: Following unprecedented interest in our vacancies, we reserve the right to bring forward the closing date (close it early). We therefore strongly recommend applying as soon as possible. 

In line with statement, we have made the decision to bring the closing date forward from 23.59 on Sunday 14th August to 09.00 on Wednesday 10th August.

We are committed to providing equality of opportunity. We have an environment that is inclusive and recognises the value of difference in the workplace.

Supporting documents