Compliance & Systemic Lead (x 4) – Housing Ombudsman Careers

Compliance & Systemic Lead (x 4)


Job details

Remote or Hybrid – all our roles are available office-based, hybrid or home-based

Full time


£46,601 plus excellent benefits

Closing date:
14 August, 2022 11:59 pm

Compliance & Systemic Lead (x 4)

If you’re naturally curious and possess the research investigations and relationship management skills to get to the root of an issue, as a Compliance & Systemic Lead, you’ll have a vital role in making a difference for millions of households.

The Housing Ombudsman Service provides independent, impartial and fair dispute resolution services for nearly 5 million households in England. Through resolving disputes effectively and promoting positive change across the social housing sector, we improve residents’ lives and landlords’ services.

As a Compliance & Systemic Lead, you’ll have a key role in the delivery of the Ombudsman’s Paragraph 50 powers to investigate thematic and systemic issues identified by our casework. The Compliance and Systemic team hold landlords to account for their complaints handling performance through the analysis of statistics and investigation of reported compliance issues, identifying and prioritising intelligence.

You will have the opportunity to lead and work collaboratively on landlord interventions, including designing the methodology for and participating in national, regional and individual inspections. You may manage individuals as part of projects and be required to run aspects of the Insight & Development programme.

You will develop Housing Ombudsman Service publications, such as our highly regarded Spotlight and Insight reports, from research and drafting through to publication, project managing discrete projects and working across directorates and with external stakeholders to ensure production targets are achieved and create materials which they will then present internally and externally.

Whilst knowledge of housing law and policies would be ideal, it’s your ability to analyse evidence to reach credible conclusions and make sound recommendations for improvement that’s key. You’ll need excellent oral and written communication skills, both to develop relationships with housing providers and to produce thematic reports and insight papers. A track record that includes holding organisations to account (such as in inspection, compliance, thematic investigations) for their performance and supporting them to improve is desirable.

In addition to the salary offered, we also offer a range of other benefits including a commitment to a healthy work / life balance, including a 35 hour working week and flexitime.

It’s an exciting time to join us and to contribute your skills to the evolution of this ambitious, influential and growing organisation.

For further details, please download the information pack.

CLOSING DATE: 23.59 on Sunday, 14th August 2022.

PLEASE NOTE: Following unprecedented interest in our vacancies, we reserve the right to close this role for applications

We are committed to providing equality of opportunity. We have an environment that is inclusive and recognises the value of difference in the workplace.

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