Head of Communications & Stakeholder Engagement – Housing Ombudsman Careers

Head of Communications & Stakeholder Engagement

Job details

Remote / Homebased – all our roles are available office-based, hybrid or home-based

Full time


£ 66,225 plus excellent benefits

Closing date:
14 August, 2022 11:59 pm

Head of Communications & Stakeholder Engagement

An exciting opportunity to use your communications skills to promote positive change in the housing sector within a growing, ambitious and increasingly high-profile organisation.

The Housing Ombudsman Service provides independent, impartial and fair dispute resolution services for nearly 5 million households in England. Through resolving disputes effectively and promoting positive change across the social housing sector, we improve residents’ lives and landlords’ services. We have a range of new powers allowing us to undertake systemic investigations for the first time and further expand our influence and ability to make a difference.

Based within our new Quality, Engagement and Development (QED) team, reporting to the Director of QED and managing a small team, you will be responsible for developing, planning and implementing comprehensive and innovative communications and engagement strategies to raise awareness of our service, increase the visible impact of our work and share learning from our work through our Centre for Learning to our key stakeholders – residents, landlords and government.

While it is likely that you will have gained experience within the housing, ombudsman and / or public sector, it is your proven ability to increase the profile of an organisation and the impact of its work that is key. You will be responsible for all aspects of our external and internal communications including communications, media relations, public affairs, social media, events and publications activity.

As well as being highly motivated and results oriented, you will need to be a team player with excellent planning and influencing skills and will be able to demonstrate:

  • senior level communications experience in an organisation with a high public profile and a track record of advising at the most senior level;
  • extensive experience of working with the media in a high profile, national organisation including knowledge of social media and the way it can work alongside traditional media;
  • proven ability to develop and deliver high quality and innovative strategic communication campaigns and powerful storytelling communications internally and externally across a range of channels, with a track record in evaluation to ensure efficient and effective use of resources;
  • a track record of leading, managing and motivating professional teams.

In addition to the salary offered, we also offer a range of other benefits including a commitment to a healthy work / life balance, including a 35 hour working week.

It’s an exciting time to join us and to contribute your skills to the evolution of our ambitious, influential and growing organisation.

For further details, please download the information pack.

CLOSING DATE: 23.59 on Sunday, 14th August 2022.

PLEASE NOTE: Following unprecedented interest in our vacancies, we reserve the right to close the role to applications earlier than indicated.

We are committed to providing equality of opportunity. We have an environment that is inclusive and recognises the value of difference in the workplace.

Supporting documents


Apply now

You will only need to complete this first stage once. Any future applications you will be able to login and proceed to the second stage.

New candidate registration


If you have previously registered please login below

Personal details

We operate a blind recruitment process. To achieve this we ask you to copy details from your CV into the form below as opposed to uploading a CV file.

Identifying details such as your name are used to communicate personally with you, however hiring teams will not have access to these details. This allows our recruiters to evaluate your skills and experience purely on merit.

Right to work

Employment history





Education history

Equal opportunities monitoring

To ensure we are able to best serve the diverse communities we work for we collect and monitor equal opportunities monitoring data for all applications. Recruiters and hiring managers do not have access to this data when assessing applications. This data is used to continuously monitor the diverse interest in our posts, the sources of applications and the representation at each stage of the recruitment process. By monitoring the representation at each stage of the recruitment process we aim to ensure our recruitment practices are fair and provide equal opportunities for all.


Refers to your colour, nationality, ethnic or national origins. It is about the group to which you perceive you belong. Please select the appropriate option

By submitting your application, you are consenting to the use of your personal data by the Housing Ombudsman Service for the purposes of recruitment services, to provide you with information and contacting you about your job application. We will also share the information that you provide with our recruitment partners CJA Group Ltd solely for the purposes set out above. In line with Civil Service Commissioners’ requirements, we will retain your application details for a period of two years.