Head of Dispute Resolution / Casework Investigations – Housing Ombudsman Careers

Head of Dispute Resolution / Casework Investigations


Job details

Home-based – all our roles are available office-based, hybrid or home-based

Full time


£66,225 plus excellent benefits

Closing date:
12 June, 2022 11:59 pm

Head of Dispute Resolution / Casework Investigations

An exciting opportunity to use your knowledge of housing law, proven management skills and casework investigations expertise to lead our dispute resolution teams and ensure that we deliver high quality and timely investigations that maximise our impact on residents’ lives and landlords’ services.

The Housing Ombudsman Service provides independent, impartial and fair dispute resolution services for nearly 5 million households in England. Through resolving disputes effectively and promoting positive change across the social housing sector, we improve residents’ lives and landlords’ services.

Working in partnership with our other Head of Dispute Resolution (who focuses on casework development and specialisms), you will lead the Dispute Resolution teams to deliver fair and impartial investigations in line with the Scheme and the Complaint Handling Code and which promote learning from outcomes. A key focus will be developing and continuously improving systems and processes to deliver high performance.

For this key role, you will be a confident manager with senior experience gained within the housing sector; an ombudsman service; a regulator or a housing or public law legal practice. You will possess relevant housing law, practice, and policy knowledge, as well as the proven ability to motivate casework investigations teams to deliver to demanding performance targets which will include a track record of delivering process and systems improvements.

In addition to the salary offered, we also offer a range of other benefits including a commitment to a healthy work / life balance, including a 35 hour working week.

It’s an exciting time to join us and to contribute your skills to the evolution of this ambitious, influential and growing organisation.

For further details, please download the information pack.

CLOSING DATE: 23.59 on Sunday, 12th June 2022.

PLEASE NOTE: Following unprecedented interest in our vacancies, we reserve the right to close the role to applications earlier than indicated.

We are committed to providing equality of opportunity. We have an environment that is inclusive and recognises the value of difference in the workplace.

Supporting documents