Insight and Research Officer – Housing Ombudsman Careers

Insight and Research Officer


Job details

Home-based with occasional office attendance – all our roles are available office-based, hybrid or home-based

Full time


£ 43,771.67 plus excellent benefits

Closing date:
30 November, 2023 11:40 am

Insight and Research Officer

Opportunity to use your analysis and research skills to generate insight, draft reports and publications that contribute to improving residents’ lives and landlords’ services, so making a difference to millions of households in England.

As an Insight Officer, you will be based within our Insight and Development function, working closely with colleagues in the function and across the organisation, you will conduct analysis on reported service provision issues and intelligence to generate insight that drives our systemic framework and will support the subsequent systemic framework activities to deliver products that drive improvement in the social housing sector. Your role will also assist with the drafting of publications such as our highly regarded Spotlight and Insight reports.

You will have the opportunity to work collaboratively on landlord interventions, including designing the methodology for and participating in national, regional and individual inspections.

Your primary responsibilities will include:

  • Conducting analysis of multiple datasets and intelligence sources to provide briefings on themes and/or individual landlords. This will include running reports from our casework database, interacting with and manipulating existing PowerBI reports, as well as commissioning data requests and reports from our Performance team.
  • Supporting the delivery of thematic and systemic research investigations. These may include internal and external project work, landlord visits, professional discussions with stakeholders, and assisting our Sector Learning and Development team to develop Centre for Learning content.
  • Supporting the Communications team to identify themes and trends and draft Insight reports.

We’re looking for an ability to interrogate, analyse and generate insight from multiple datasets and intelligence sources, with the communication skills to convey your research succinctly and in plain English. Whether your experience lies in performance analysis, insight and / or research investigations, your track record will include knowledge and experience of quantitative and qualitative research methods; the proven ability to generate accurate and evidence-based insight; and the skills to communicate this insight effectively – to internal and external stakeholders.

An understanding of the role of an ombudsman is essential, with knowledge and experience of complaint handling and resolution being advantageous.

It’s an exciting time to join our ambitious, influential and growing organisation.

In addition to the salary offered, we also offer a range of other benefits including a commitment to a healthy work / life balance, including a 35 hour working week.

For further details, please download the information pack.

CLOSING DATE: 23.59 on Sunday, 3rd December 2023.

PLEASE NOTE:  Following unprecedented levels of interest in our vacancies, we reserve the right to close the role early. We intend on closing this role immediately if / when we receive 150 applications. We therefore strongly recommend that you apply as soon as possible.

We are committed to providing equality of opportunity. We have an environment that is inclusive and recognises the value of difference in the workplace.

Supporting documents