Learning & Development Business Partner – Housing Ombudsman Careers

Learning & Development Business Partner


Job details

Home-based – all our roles are available office-based, hybrid or home-based

Full time


£41,375 plus excellent benefits

Closing date:
22 March, 2023 9:00 am

Learning & Development Business Partner

Unique opportunity for a can-do L&D professional within this rapidly expanding and increasingly high-profile Ombudsman service.

Social landlords and residents are facing unprecedented challenges, with a cost of living crisis and ageing homes. Our vision of improving residents’ lives and landlords’ services through housing complaints has never been more critical, hence our substantial increase in powers, resources and profile.

In this newly created role as Learning & Development Business Partner within our small People team, you will play a pivotal role in supporting the People, Learning & Development Manager with continuous development and delivery of the L&D Strategy, including L&D systems, policy, processes and procedures. You will provide comprehensive and effective L&D best practice advice to all colleagues and take the lead on the day-to-day facilitation of the L&D programme, including managing and developing our LMS.

Ideally, you’ll possess a Level 5 Certificate in Effective Coaching and Mentoring or equivalent, with essential requirements including your proven ability to:

  • support the delivery of a learning and development strategy including technology solutions and blended learning approaches that reflects the needs of the organisation.
  • research, design, and deliver training/learning and development programmes.

Experience in supporting cultural change programmes is desirable, as is knowledge of the design, delivery and implementation of apprenticeship programmes.

This role offers the opportunity to help shape the L&D strategy within our rapidly expanding organisation, deliver and implement a range of L&D projects, whilst delivering an efficient and client focused service across the business.

For further details, please download the information pack.

In addition to the salary stated, we offer generous benefits including pension contribution, 25 days’ holiday (plus Christmas closure days and public holidays), a 35 hour working week and flexible working arrangements.

It’s an exciting time to join us and to contribute your skills to the evolution of this ambitious, influential and growing organisation.

CLOSING DATE:  09.00 on Wednesday 22nd March (amended)

We are committed to providing equality of opportunity. We have an environment that is inclusive and recognises the value of difference in the workplace.

Supporting documents