Public Affairs and Parliamentary Officer – Housing Ombudsman Careers

Public Affairs and Parliamentary Officer


Job details

London or Home-based – all our roles are available office-based, hybrid or home-based

Full time


£40,491 plus excellent benefits

Closing date:
17 July, 2022 11:59 pm

Public Affairs and Parliamentary Officer

An exciting opportunity to use your experience developing successful public affairs strategies and plans to build our relationships with elected representatives to ensure that the Housing Ombudsman Service’s voice is heard in government, both national and local, and across the housing sector.

The Housing Ombudsman Service provides independent, impartial and fair dispute resolution services for nearly 5 million households in England. Through resolving disputes effectively and promoting positive change across the social housing sector, we improve residents’ lives and landlords’ services.

Reporting to the Head of Communications and Engagement, you will take a leading role in planning and delivering on the Ombudsman’s priority policy areas. Specifically, you will:

  • develop and deliver political and parliamentary stakeholder engagement for the Ombudsman and play a key role in engaging with policy makers, civil servants, politicians, councillors, relevant Regulators and Ombudsman schemes, and other key stakeholders;
  • develop and deliver a variety of public affairs projects to inform decision makers and influence policy;
  • coordinate the Ombudsman’s parliamentary and local government engagement and maintain the stakeholder management database; and
  • prepare communications, reports and policy briefings for internal and external audiences and help ensure our systemic work has impact.

For this key role, you will offer a track record of developing and implementing public affairs strategies and plans that have had demonstrable success in furthering the aims of your organisation across Parliament. You will be adept in using your quantitative and qualitative research skills to produce evidence-based arguments, using these, and your excellent communication and interpersonal skills, to create impact and influence stakeholders. An understanding of an ombudsman’s remit and knowledge of housing policy would be ideal.

In addition to the salary offered, we also offer a range of other benefits including a commitment to a healthy work / life balance, including a 35 hour working week.

It’s an exciting time to join us and to contribute your skills to the evolution of this ambitious, influential and growing organisation.

For further details, please click apply and download the information pack.

CLOSING DATE: 23.59 on Sunday, 17th July 2022.

PLEASE NOTE: Following unprecedented interest in our vacancies, we reserve the right to close the role to applications earlier than indicated.

We are committed to providing equality of opportunity. We have an environment that is inclusive and recognises the value of difference in the workplace.

Supporting documents