Sector Learning and Development Lead

The new Centre for Learning will drive positive complaint handling across the sector through a LMS and Web offering, as well as face-to-face learning delivery, tailored for the member organisations. All elements of the customer/tenant service and complaints process will be reviewed, in order to drive continuous learning and improvement, and operational excellence.

As part of the Communications team, and reporting in to the Sector Learning & Development Manager, Sector Learning & Development Lead will support the delivery and future enhancement of the sector learning and development offer to stakeholders, including reporting on successes and sector engagement outcomes

Responsibilities will include (but not be limited to);

• Leading on managing a wide range of high quality learning tools for the Centre for Learning ensuring appropriate style, tone and creative approach.
• Actively contribute to the planning, design and delivery of the Centre for Learning
• Work collaboratively with colleagues to identify customer needs, share ideas and promote the Centre for Learning.
• Work collaboratively with key external stakeholders to identify needs, develop and evolve learning content
• Design and deliver digital media tools (including podcasts, webinars etc) for dissemination through the Centre for Learning and other channels deemed appropriate
• Host and deliver learning programmes online and in person as appropriate
• Actively participate, develop and deliver relevant internal learning to colleagues.
• Test new digital learning tools to meet customer and Ombudsman Service needs.
• Gather and evaluate customer feedback to measure success and impact of the Centre for Learning.
• Represent the Ombudsman with confidence at external events – building the reputation of the Service

The successful applicant